Customer Experience

AI greetings and support

AI intake and triage

AI scheduling and rescheduling

AI Reminders

AI Customer Success

Sentiment Analysis

And much more

Operations and Routing

Back-Office

Orchestration that keeps customer experience consistent

Orchestrate intake, scheduling, routing, dispatch, and support. Create you Routina today.

Routing and logistics

Agent Apps

Custom Validations

Client Booking Page

AI Dispatch Assistant

SLA monitoring agent

And much more

Custom services and pricing

Invoicing & Payments

Payables and payouts

Inventory Tracker

Agent Onboarding

Business Intelligence

And much more

AI backed accuracy

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Automation at scale

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Monitor SLA thresholds in real time

Validate addresses before the day starts

Flag cases at risk of missing their window

Send reminders and updates automatically

Suggest re-routing or rescheduling when a stop fails

Record every action in an audit trail without extra work

See these flows in a demo

AI AT WORK

Automate the work that breaks continuity

Routina does not replace your team. It automates repetitive coordination work so dispatchers, drivers, and coordinators stay focused on decisions, not clicking through screens.

Built for

Routina supports operators who need consistent customer experience, clear SLAs, and fast case resolution when plans change.

Regional couriers and 3PLs

Operators with 20–200 drivers who manage time windows, service levels and high client expectations.

In-house last mile teams

Retailers, distributors and brands that run their own vans and want to reduce missed windows and escalations.

Try Routina

Field service and POS networks

Service teams that send technicians to stores, branches or sites and must hit strict windows.

AI-ASSISTED ORCHESTRATION

Close the coordination loop

Routina closes the coordination loop across customer communication, routing support, and follow-through. Reduce escalations, keep service consistent through turnover, and maintain audit-ready history on every case.

Faster case resolution

Create schedules, routes, and assignments in minutes

Re-plan instantly when a case changes

Give dispatch one list plus map view for every route and case

See the top drivers of missed windows and failed stops

Track time-to-resolution and first-attempt success

Share SLA metrics and audit logs in QBRs

Audit-ready visibility

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Invite partner fleets to receive routes, updates, and proof requirements

Track performance by partner, region, and SLA

Standardize confirmation with timestamped proof of delivery

Request coverage → Assign→ Coordinate → Confirm → Close with proof and reporting

Talk to our team

EXTERNAL FLEETS AND PARTNERS

Use Routina with your team or partner fleets

Run internal routes and partner capacity in the same workflow, with shared SLAs and a single audit trail for every case.

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CSV import and API options for fast data loading

Pilot playbooks for regional couriers and 3PLs

Bilingual EN/ES support where needed

Start a pilot

IMPLEMENTATION AND SUPPORT

Go from demo to live pilot in weeks

Start with CSV import and a lightweight workflow. Prove impact on escalations, missed windows, and time-to-resolution before expanding.

FAQ

  • Quotes are tailored to your operations. The main cost drivers are monthly order volume, coverage regions and service windows, integrations (EHR/ERP/commerce/finance), and compliance requirements (BAA, audits). Email/SMS is billed by usage per provider.

  • Routina pricing reflects your operational scope. Communication costs (email/SMS) are usage‑based. Driver Network services are quoted based on coverage and SLAs.

  • Yes. Flexio supports HIPAA requirements and we sign a BAA when required. We can share a compliance pack on request.

  • We run a SOC 2 program and align controls to your policies. Controls include access management and audit logging, encryption in transit and at rest, secure hosting and backups, incident response, and data retention and deletion procedures. Ask us for the compliance pack to review details.

  • We connect to EHR and order systems, Shopify, QuickBooks, and build custom integrations on request. Tell us what you use and we will advise the best path.

  • We support standard APIs and secure file drops. We also build custom connectors when needed. Our team scopes the integration with you during onboarding.

  • We supports regional courier and 3PL ops, field tech and POS service routes, lab and sample transport, and healthcare-adjacent deliveries.

  • Yes. Many customers run the platform and tap the network for overflow and specialty runs.

  • Regional coverage with expansion on request.

See Routina run on your workflow

Book a live demo

In a live demo, we do more than show screens. We walk through a real day in your operation, what breaks, and how Routina keeps cases moving with a clear audit trail.