Patient & customer intake.
New requests come in by phone, email, fax, web form, EHR referral. Your team triages them by hand, retypes the data into three systems, and the bottleneck shows up everywhere downstream.
"What used to take 8 minutes per intake call now happens in real time. Our care coordinators get a Slack ping when a chart's ready, not when the work starts."
— Healthcare operator running Routina intake (anonymized for HIPAA)
Scheduling & coordination.
Visits, shifts, certifications, geography, overtime rules, patient preferences. The calendar that actually runs your operation lives in five places and someone always rebuilds it manually.
"Last-minute cancellations used to mean 30 minutes of phone calls. Now the schedule rebuilds itself, and patients get notified before our staff even sees the change."
— Multi-location home care agency
Clinical & care operations.
RPM monitoring. Refill coordination. Adherence follow-up. Prior auth chasing. The clinical work that doesn't fit in a 15-minute appointment but determines whether your patients stay healthy.
"Our RPM enrollment doubled because we finally had the bandwidth to follow up on every alert. Routina handles the routine flags, our nurses handle the ones that matter."
— Specialty pharmacy with home care services
Logistics & dispatch.
Multi-stop routes. Last-minute cancellations. Driver hours. Clinical priority. The dispatcher's whiteboard rebuilds itself ten times a day, and the customer doesn't know their delivery is delayed until it's late.
"Routina runs the same dispatch engine that powers Flexio. Built by operators, for operators. It already knows what 'clinical priority' means for a Baxter delivery."
— Flexio Operations
Billing & revenue operations.
Invoices that don't match the contract. Eligibility checked too late. AR aging that nobody opens until month-end. Revenue leaks because the work is tedious, not because it's hard.
"AR aging used to be a quarterly fire drill. Now I see overdue invoices the moment they cross the line, with the follow-up email already drafted."
— Healthcare logistics operator
Documentation & records.
Clinical notes drafted at midnight. Intake forms transcribed twice. Compliance docs assembled by hand for the audit. The paperwork that makes everything else possible — and gets done last.
"Clinical documentation that used to land at 11pm now finishes at 5pm. Same notes, same quality. Routina drafts, our clinicians review and sign."
— Multi-specialty practice
Reporting & business intelligence.
Dashboards nobody opens. Reports built in five tools that don't agree with each other. The questions you actually need to ask take a week of someone's time, and you only get to ask three.
"I asked Routina why our refill turnaround spiked last week. It checked QBO, the EHR, and the dispatch system. The answer came back with the math shown — in under 30 seconds."
— Pharmacy chain operator