Powering Specialty Pharmacy Logistics for Alivia Health
From manual dispatch to an exception-aware last mile workflow with audit-ready proof of delivery. In the first 60 days, Alivia reached a 96% on-time rate and reduced delivery costs by 32%.
96%
On-time delivery rate
32%
Lower delivery costs (first 60 days)
40%
Fewer failed deliveries (first 60 days)
About the Client
Alivia Health is a specialty pharmacy in Puerto Rico serving patients who depend on timely access to complex medications and reliable delivery verification. Their team needed a logistics workflow that could scale without sacrificing compliance or delivery quality.
The Challenges
As Alivia expanded specialty services, last mile operations became harder to manage at scale:
Time-sensitive delivery coordination: Delivery windows and verification steps increased dispatch complexity.
Failed deliveries and reschedules: Missed windows and address issues created treatment risk and rework.
Manual operational load: Dispatch, scheduling, and follow-ups required constant human intervention.
Compliance requirements: Sensitive deliveries required consistent documentation and standard operating procedures.
Our Solution
Routina replaced manual exception handling with a structured workflow designed for time-sensitive deliveries:
Routing and scheduling: Delivery windows, constraints, and stop requirements built into route plans.
Exception recovery: Fast reassignment and rescheduling when stops were at risk.
Recipient communications: Reminders and updates to reduce no-shows and missed handoffs.
Proof and audit trail: Timestamped completion steps captured per stop for reporting and review.
Compliance support: Configurable verification steps aligned to client policy and SOP requirements.
If you want to keep “HIPAA” language, use this safer version:
Compliance support: Workflows designed to support HIPAA-aligned operations and documented SOPs.
Results & Benefits
Improved delivery reliability and faster issue resolution
Faster exception recovery, fewer failed stops, and clearer proof of delivery improved trust and reduced operational rework.
25%
More efficient labor usage through optimized driver capacity
32%
Reduction in Delivery Costs
96%
On-time delivery rate
40%
Reduction in failed deliveries
Impact
With Routina, Alivia built a more scalable last mile operation for time-sensitive deliveries. Exceptions were resolved faster, delivery proof became easier to audit, and operations gained clearer visibility into what happened at every stop.