Referrals, refills, prior auths, requisitions, deliveries: the coordination between the patient, the payer and the system. Routina runs it with AI agents across the tools you already use. Pick the segment closest to yours.
WHO WE SERVE
Each segment has its own page with sub-verticals, agents, integrations, workflows and customer profiles. Click through to whichever matches your operation.
Pharmaceutical, medical device, and medical supply distributors. Order intake, supply-chain visibility, customs, delivery, and customer support — built inside the operation that delivers for Baxter and Smith & Nephew.
3PLs, couriers and last-mile carriers moving prescriptions, specimens and medical supplies. Order intake, dispatch, routing, driver networks, proof of delivery, pricing and invoicing. Built inside Flexio's healthcare 3PL and extended through the ARK Logistics (Grupo Rizek) partnership.
Specialty and retail pharmacies. Refill coordination, prior auth, eligibility, adherence outreach, and prescription delivery — built inside the operation that delivers for the island's largest specialty pharmacies.
Clinical, reference, and specialty labs. Requisition intake, eligibility, prior auth, patient scheduling, results status, and specimen pickup with chain of custody.
Home health, personal care, and remote patient monitoring agencies. Referral intake, nurse scheduling and dispatch, overnight RPM, documentation, and family updates — plus an on-demand nurse network.
Health plans and benefits brokers. Member outreach, care plan tracking, prior authorization intake, eligibility, and open enrollment — with every coverage decision left to your clinicians.
DON'T SEE YOURS?
If your team spends its day moving patients, orders or paperwork between systems that don't talk to each other, Routina probably works for you, whether you're a clinic, an infusion center, a DME supplier or a care network. Tell us what you're running.
Compliance & security
Routina's compliance posture wasn't bolted on after the platform was built. It was the first design constraint. Every feature is built with HIPAA, BAA workflows, and audit-trail requirements as defaults — not options.
Encrypted at rest and in transit. PHI handling reviewed by compliance counsel. Standard BAA on every tier; custom BAA on Enterprise.
Every agent action is logged — inputs, reasoning, output, timestamp, override. Exportable to your auditor. 7-year retention standard.
Granular permissions per user, per agent, per integration. Advanced RBAC on Scale and Enterprise. SAML SSO and SCIM provisioning available.
Security packets available on request. SOC 2 Type II in progress. VPC peering and dedicated infrastructure available on Enterprise.
Book a 30-minute working session. We'll map your stack, identify the first two teammates to deploy, and show you Routina running against real operations.
BAA available · Audit trails by default · Built in Puerto Rico
Notify the team of your needs.
BAA available · Audit trails by default · Built in Puerto Rico