Routina was built inside a real healthcare operation — and runs at pharmacies, home care networks, logistics teams, and health plans. The platform is healthcare-native by design, but the architecture works wherever multi-step coordination across systems is the bottleneck.
Primary focus
From the Flexio dispatch room to specialty pharmacies, home care agencies, multi-specialty clinics, and the health plans that pay them. Healthcare is what we know best — and what Routina was built to serve from day one.
Home care agencies, pharmacies, clinics, and health plans running intake, scheduling, routing, RPM, refill coordination, prior authorization, and clinical documentation. Routina's healthcare modules — Epic, PrimeRx, RedSail, RPM Device Bridge, PBM Claims — are built and maintained as platform IP, not aspirational integrations.
Built inside Flexio, a healthcare logistics company that's served Baxter, Smith & Nephew, MMM, and Puerto Rico's largest pharmacy and home care networks since 2020. Every workflow you see in production has been tested against real patient operations first.
Healthcare operators run 4–8 agents at the start. Add more as they prove out.
Verticals we serve
Within healthcare, Routina has shipped to three operator profiles. Each runs a different agent roster, integrates to different systems, and faces different compliance and regulatory pressure.
Specialty pharmacies, retail pharmacy chains, and home care agencies running refill orchestration, RPM, patient adherence, and nurse dispatch. Integrates with PrimeRx, RedSail, and PBM platforms.
Last-mile dispatch, route optimization, clinical-priority logistics, and multi-stop coordination. Born from Flexio's own operations serving Baxter and Smith & Nephew transportation programs.
Care management at scale, prior authorization workflows, member outreach, and claims coordination. PMPM pricing model. Integrates with major PBM platforms and FHIR-compliant EHRs.
Beyond healthcare
If your team currently uses spreadsheets, phone calls, or tribal knowledge to hold operations together across three or more systems — Routina fits. We've deployed at logistics operations, manufacturing teams, and field service organizations outside healthcare. The platform doesn't care about the industry; it cares about coordination complexity.
Compliance & security
Routina's compliance posture wasn't bolted on after the platform was built. It was the first design constraint. Every feature is built with HIPAA, BAA workflows, and audit-trail requirements as defaults — not options.
Encrypted at rest and in transit. PHI handling reviewed by compliance counsel. Standard BAA on every tier; custom BAA on Enterprise.
Every agent action is logged — inputs, reasoning, output, timestamp, override. Exportable to your auditor. 7-year retention standard.
Granular permissions per user, per agent, per integration. Advanced RBAC on Scale and Enterprise. SAML SSO and SCIM provisioning available.
Security packets available on request. SOC 2 Type II in progress. VPC peering and dedicated infrastructure available on Enterprise.
Book a 30-minute working session. We'll map your operation, identify the agents that fit your industry, and show you what a deployment looks like for a customer like you.
Book a demoHIPAA-compliant · BAA available · Built in Puerto Rico
Get in touch
Book a 30-minute working session. We'll map your systems and identify the first two agents to deploy. No pitch deck.
Please email us at getstarted@getroutina.com with the following details:
HIPAA-compliant · BAA available · Built in Puerto Rico