Terms of Service

These Terms of Service ("Agreement") govern your access to and use of the Routina platform and services provided by Warp Speed Solutions Inc. ("Routina", "we", "us", or "our"). By creating an account or using the Service, you agree to be bound by this Agreement.

1. Definitions

• Account: The legal relationship between a user and Routina governing access to the Service.
• Agreement: These Terms of Service together with all incorporated policies and procedures.
• Applicable Laws: All local, state, federal, and international laws and regulations applicable to your use of the Service.
• CCPA: The California Consumer Privacy Act.
• GDPR: The General Data Protection Regulation (EU) 2016/679.
• HIPAA: The Health Insurance Portability and Accountability Act of 1996, as amended.
• Integrations: Third-party systems, APIs, and data sources connected to the Service by a user.
• PHI: Protected Health Information as defined under HIPAA.
• Routina: Warp Speed Solutions Inc. and its affiliates, subsidiaries, officers, employees, and agents.
• Sensitive Personal Information: HIPAA-regulated health data, PCI DSS payment card data, GDPR special categories of data, and other protected information.
• Service: The Routina platform, applications, APIs, and related products provided by Warp Speed Solutions Inc.
• User Data: Any data submitted to or processed through the Service by a user or on a user's behalf.
• Website: getroutina.com and related subdomains.

2. Your Account

2.1 Eligibility

The Service is offered and available only to individuals who are 18 years or older, or the applicable age of majority in your country. By using the Service, you represent and warrant that you meet this requirement.

2.2 Account Requirements

You must provide accurate and complete information when creating your account and keep it current. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify Routina immediately of any unauthorized access or security breach.

2.3 Authority

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to this Agreement.

3. Payments

3.1 Paid Service

Routina offers free limited access and paid subscription plans. Details of current plans and pricing are available at getroutina.com/pricing or as presented during sign-up.

3.2 Payment Method

We accept credit cards, debit cards, and third-party payment processors. You are responsible for maintaining current and valid payment information on file.

3.3 Billing Authorization

By subscribing to a paid plan, you authorize Routina to automatically charge your payment method on a monthly or annual basis for the applicable subscription fee plus any applicable taxes. Subscriptions auto-renew unless cancelled before the end of the current billing period.

3.4 Usage-Based Fees

Certain features or usage beyond your subscription limits may incur additional fees, billed monthly based on actual usage. You will be notified of applicable usage-based pricing before incurring charges.

3.5 Trials

Free trials may be offered at Routina's discretion to new subscribers. Billing begins automatically at the end of the trial period unless you cancel before it ends.

3.6 Price Changes

Routina reserves the right to change pricing with advance written notice. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing. You may cancel before the new pricing takes effect.

3.7 Cancellation

You may cancel your subscription at any time through your account's Billing Settings. Cancellation takes effect at the end of the current billing cycle, and you retain access through that date.

3.8 No Refunds

All payments are non-refundable unless otherwise stated in writing or required by applicable law. If Routina permanently discontinues a paid service before the end of your prepaid period, you will receive a prorated refund for the unused portion.

4. Acceptable Use

4.1 Compliance with Applicable Law

You must use the Service in compliance with all applicable laws and regulations, including copyright, export control, and data privacy laws.

4.2 Content Restrictions

You may not submit, transmit, or use the Service to process content that is:

• Unlawful or promotes illegal activity
• Obscene, pornographic, or sexually explicit
• Defamatory, libelous, or fraudulent
• Abusive, harassing, threatening, or violent
• Discriminatory on the basis of race, gender, religion, national origin, disability, or other protected characteristics
• Containing malware, exploits, or malicious code
• Infringing on any intellectual property right
• Misleading, deceptive, or constituting unauthorized spam

4.3 Conduct Restrictions

You may not:

• Attempt to disrupt, degrade, or interfere with the Service's availability or stability
• Engage in excessive automated activity or denial-of-service attacks
• Attempt unauthorized access to Routina systems or other users' accounts
• Impersonate any person or entity, or misrepresent your affiliation
• Reverse-engineer, decompile, or attempt to extract source code from the Service
• Use automated scraping, monitoring bots, or data harvesting tools except as expressly permitted
• Reproduce, resell, or exploit the Service for competitive evaluation without written consent
• Introduce viruses, worms, or other malicious software into the Service
• Test vulnerabilities outside of a formally authorized security assessment program

4.4 Healthcare and PHI Compliance

If you use the Service to process Protected Health Information (PHI), you must execute a Business Associate Agreement (BAA) with Routina prior to transmitting any PHI. Contact legal@getroutina.com to request a BAA. You are responsible for ensuring your use of the Service complies with HIPAA and all other applicable healthcare regulations.

5. User Obligations

5.1 Storage and Processing of User Data

The Service acts as an orchestration layer for User Data, allowing users to read from connected source systems and write actions back to destination systems. Routina may temporarily store or cache data as necessary to enable service features. User data may be processed in the United States or other jurisdictions where Routina or its subprocessors maintain infrastructure.

5.2 Data Collection and Configuration

You configure which data elements to connect and process through the Service. You are responsible for the accuracy and completeness of your integration configurations and for any data transmitted through those connections.

5.3 Rights in User Data

You represent and warrant that you have all necessary rights, permissions, and consents to collect, process, and use the data you submit through the Service, and that doing so does not violate any third-party rights or applicable laws.

5.4 Indemnification by User

You agree to indemnify, defend, and hold Routina harmless from and against any claims, costs, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (i) your use of or access to the Service; (ii) your violation of any term of this Agreement; (iii) your violation of any third-party right, including intellectual property or privacy rights; or (iv) any claim that your User Data caused damage to a third party.

6. Routina's Processing of User Data

6.1 Service Provider / Processor Role

When processing User Data on behalf of customers, Routina acts as a "Service Provider" as defined under the CCPA and a "Processor" as defined under the GDPR. Routina will not use User Data in ways inconsistent with its processor role or beyond what is necessary to provide the Service.

6.2 Data Protection Agreement

The terms of Routina's Data Processing Agreement (DPA) are incorporated into this Agreement and apply to all processing of personal data. The DPA is available at getroutina.com/dpa.

7. Copyright Infringement and DMCA Policy

Routina respects intellectual property rights and expects users to do the same. If you believe content on the Service infringes your copyright, please send a written notice to legal@getroutina.com including:

• The signature (electronic or physical) of the authorized copyright owner or agent
• A description of the copyrighted work claimed to be infringed
• The location of the allegedly infringing material on the Service
• Your contact information
• A good-faith statement that the use is not authorized
• A statement made under penalty of perjury that the information is accurate

Routina may terminate accounts of users who are repeat infringers.

8. Intellectual Property

8.1 Routina's Rights

Routina and its licensors retain all intellectual property rights in and to the Service, including software, documentation, trademarks, and all related materials. Routina grants you a limited, revocable, non-exclusive, non-transferable license to use the Service solely in accordance with this Agreement and applicable documentation.

8.2 User Data Ownership

You retain all right, title, and interest in and to your User Data. Nothing in this Agreement transfers ownership of your data to Routina.

8.3 License to User Data

You grant Routina a non-exclusive, worldwide, royalty-free right to access, use, copy, store, transmit, and process your User Data solely as necessary to provide, maintain, and improve the Service as described in this Agreement and our Privacy Policy.

8.4 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant Routina an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, and sublicense that feedback without any obligation of confidentiality or compensation to you.

8.5 Aggregated Anonymous Data

Routina may generate aggregated, anonymized data about Service usage (e.g., performance metrics, feature adoption rates) that does not identify any individual user or customer. Routina owns such aggregated data and may use it internally to improve the Service.

9. Communications with Routina

9.1 Electronic Communication

By using the Service, you consent to receive communications from Routina electronically, including via email and in-platform notifications. You agree that such electronic communications satisfy any legal requirement that communications be in writing.

9.2 Legal Notice Requirements

Legal notices to Routina must be submitted in writing to legal@getroutina.com. Email communications for support or general inquiries do not constitute legal notice.

9.3 Support

Routina provides customer support via email and in-platform messaging. Support availability and response times vary by plan.

10. Disclaimer of Warranties

Routina does not warrant that the Service will meet your specific requirements, will be uninterrupted, error-free, or available at any particular time or location. You assume full responsibility for your use of the Service and any content you download or access through it.

11. Limitation of Liability

Routina's total aggregate liability for any claims arising under this Agreement shall not exceed the greater of: (1) the amount you paid to Routina in the three (3) months immediately preceding the date on which you first assert the claim, or (2) one hundred dollars (USD $100).

Any cause of action you may have arising out of or related to this Agreement or the Service must be commenced within one (1) year after it accrues; otherwise, such cause of action is permanently barred.

12. Release and Indemnification

You agree to release, indemnify, defend, and hold Routina and its officers, directors, employees, contractors, and agents harmless from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of the Service, your User Data, your violation of this Agreement, or your violation of any third-party rights.

13. Changes to Agreement and Service

Routina may amend this Agreement at any time. Material changes will be communicated via notice on the Website or by email to the registered account holder. Continued use of the Service after the effective date of changes constitutes acceptance. If you do not agree to the changes, you must discontinue use and delete your account.

Routina reserves the right to modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable advance notice of significant discontinuations.

14. Termination

You may terminate your account at any time through your Account Settings. Routina may suspend or terminate your access without prior notice if you violate this Agreement, engage in fraudulent activity, or if required by applicable law. Upon termination, your right to use the Service immediately ceases. Provisions that by their nature should survive termination will remain in effect.

15. Miscellaneous

15.1 Governing Law

This Agreement is governed by the laws of the Commonwealth of Puerto Rico and the federal laws of the United States, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Puerto Rico.

15.2 Assignment

Neither party may assign this Agreement without the other's written consent, except in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all assets. Any unauthorized assignment is void.

15.3 Severability

If any provision of this Agreement is found to be unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

15.4 Entire Agreement

This Agreement, together with the Privacy Policy and Data Processing Agreement, constitutes the entire agreement between you and Routina with respect to the Service and supersedes all prior proposals, representations, or communications on this subject. In the event of a conflict between this Agreement and any separate confidentiality agreement executed between the parties, the confidentiality agreement shall control.

15.5 Contact