THE ENGINE
Four things the Engine guarantees.
Connects without migrating
Routina reads from and writes to the systems you already run. No data migration, no replatforming, no rip-and-replace. If your team knows the tool today, they keep using it tomorrow.
Agents with defined roles
Each agent owns a scope of work — not a chat window. Role-based access means the right people interact with the right agents, and the agent keeps context across every person who touches it.
Model-agnostic by design
The reasoning layer is swappable. When a better model ships, you switch. Your workflows, prompts, and integrations don't change. No vendor owns your AI layer but you.
Audit trail by default
Every agent action logged with who, what, when, and why. Not a feature you enable — a condition the platform was built under, because it was built inside a healthcare operation first.
No migration. Routina reads and writes where your data already lives.
WHAT MAKES ROUTINA DIFFERENT
ChatGPT is your assistant. Routina is your team.
A personal assistant works for one person at a time. You ask, it answers. The work stays with you.
Routina teammates are different. Each one has a defined role — Refill Coordinator, Dispatch Coordinator, Intake Coordinator, Invoice Manager — and a defined scope of work it owns. Your team has access to its teammates the same way they'd have access to a colleague: by role, by permission, by what's appropriate for their job.
Multiple people interact with the same teammate. The teammate doesn't reset its memory between users. Work flows through the teammate the way it would flow through a department.
That's the shift: from AI as a tool for individuals, to AI as a function in your organization.
HOW IT WORKS
Connect. Define. Orchestrate. Observe.
Every deployment follows the same four steps, whether it's one agent or forty.
Connect
The Engine connects to your existing systems — EHRs, TMS, WMS, CRMs, accounting, messaging. It reads and writes where your team already works. Nothing moves.
Define
Each agent gets a role, a scope of work, and permissions. Who can interact with it, what it can touch, when it escalates to a human.
Orchestrate
Agents run the work and hand off to each other — intake to scheduling to billing — the way a department passes work down the hall. Exceptions go to people with full context attached.
Observe
Every action is logged with who, what, when, and why. Operators see what agents did, what's pending, and what needs them.
BEYOND THE MODULES
If you can describe the job, the Engine can run it.
Native Modules package the operations we see most. But plenty of work doesn't fit a package — a broker's renewal cycle, a chamber's board reporting, a manufacturer's supplier follow-ups. For those, the Engine runs custom agents built for your workflow.
You describe the job. We configure the agent on the Engine — its role, its integrations, its escalation rules — and your team reviews it before it goes live. Same platform, same audit trail, same compliance posture as every module.
INTEGRATIONS
The systems Routina already speaks.
The Engine connects to your existing stack. Modules ship with the integrations their operation needs. These run in production today.
EHR Systems
Epic, Athenahealth, Cerner. Patient records, scheduling, clinical documentation.
Pharmacy Systems
PrimeRx, RedSail. Dispensing, inventory, refill workflows.
TMS Platforms
Dispatch, manifests, proof of delivery, route execution.
WMS Platforms
Warehouse activity mirroring for 3PL and distribution operations.
QuickBooks
Invoicing, accounts receivable, revenue reconciliation.
Twilio
SMS and voice for customer, patient, and driver communication.
WhatsApp Business
Multi-channel outreach in EN/ES at scale.
Google Maps
Route optimization, traffic-aware ETAs, live positioning.
Customs & Broker Systems
Pre-clearance filings, document chains, liquidation validation.
Don't see your system? We add new integrations in weeks, not quarters.
COMPLIANCE
Built under real constraints, not added later.
The platform was built inside a healthcare operation handling PHI under real audits. Every module inherits that posture.
HIPAA-Compliant Infrastructure
Encryption at rest and in transit. PHI access controls and logging on by default, not toggles you turn on later.
BAA Available
Standard BAA available on any tier. Custom BAA review for Enterprise.
Role-Based Access
Every agent action scoped by user permission. The dispatcher sees what they need, the clinician sees what they need, the auditor sees what they need.
Your AI Layer, Yours
Model-agnostic and portable. Your prompts, your data, your workflows stay under your control — not embedded in a vendor's roadmap.
BUILT ON THE ENGINE
Four Native Modules, ready to deploy.
Packaged operations with pre-built agents, integrations, and workflows.
GET STARTED
See the Engine running against your stack.
Book a 30-minute working session. We'll map your systems and show you the first two agents we'd deploy.