PRODUCTS → HOME CARE

Home care that keeps running between the visits.

The Home Care Module is for home care agencies, home health providers, and remote patient monitoring programs. It handles referral intake, visit scheduling, nurse dispatch, RPM monitoring, clinical documentation, and family communication — HIPAA-native, with a BAA available on any tier.

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WHO IT'S FOR

Built for agencies where the care happens in the field.

Referrals arrive by phone and fax. The schedule gets rebuilt every time a nurse calls out. RPM readings come in overnight and nobody reads them until morning. Documentation happens after the shift. Families call the office for updates the office doesn't have yet.

The module was built inside a working healthcare operation handling PHI under real audits, then packaged for home care. It runs on the Routina AI Enablement Engine, connects to the EHR and scheduling tools you already use, and works in English and Spanish.

HIPAA-COMPLIANT BAA AVAILABLE AUDIT TRAILS BY DEFAULT ROLE-BASED ACCESS

CAPABILITIES

Six things the module handles for you.

Referral intake

Phone, fax, and email referrals parsed into a patient record — demographics, insurance, diagnosis, ordered services — ready for review before the first call back.

Scheduling and nurse dispatch

Visits scheduled against nurse availability, skills, and geography. When a nurse calls out, the schedule rebalances and affected patients are notified.

Remote patient monitoring

Readings from enrolled devices compared against patient-specific thresholds. Mild flags handled by outreach; critical ones escalated to nursing.

Clinical documentation

Visit notes pre-populated with the patient's recent vitals, medications, and history, so documentation happens during the visit, not after the shift.

Patient and family communication

Visit reminders, schedule changes, and status updates by SMS or WhatsApp, in the family's preferred language.

Eligibility and authorizations

Coverage verified before the first visit. Authorization expirations tracked so visits don't get delivered unbillable.

IN PRACTICE

One morning, start to finish.

AGENTS INCLUDED
Intake Coordinator Scheduling Assistant RPM Monitor Patient Outreach Documentation Assistant Eligibility Verification
LIVE Overnight RPM + morning schedule · enrolled patient panel
1
RPM Monitor
Reads overnight vitals from every enrolled patient — blood pressure, glucose, weight, SpO2 — and compares each reading to that patient's thresholds.
RPM Device Bridge, EHR
2
RPM Monitor
Flags readings outside threshold and cross-references recent medication changes, visits, and trends to separate mild flags from critical ones.
EHR
3
Patient Outreach
Contacts mild-flag patients in their preferred channel and language, asks two or three follow-up questions, and documents the responses.
Twilio, WhatsApp Business
4
Scheduling Assistant
Adds same-day nurse visits for critical flags, rebalances the day's schedule, and notifies affected nurses and patients.
Scheduling, nurse mobile
5
Documentation Assistant
Sends each critical case to nursing with the chart pulled, recent medications, and seven days of vitals — and pre-builds the visit note.
EHR, Slack
RESULT
Nursing starts the day knowing which patients need them — and the schedule already reflects it.

INTEGRATIONS

Connects to the systems you already run.

EHR Systems

Patient records, visit history, clinical documentation.

RPM Device Bridge

Readings from enrolled monitoring devices.

Payer & Eligibility Systems

Coverage verification and authorization status.

Twilio

SMS and voice for patients, families, and nurses.

WhatsApp Business

Family communication in EN/ES.

Slack

Clinical escalations to nursing teams.

Don't see your system? We add new integrations in weeks, not quarters.

GET STARTED

See the module running your morning.

Book a 30-minute working session. We'll walk through your intake, scheduling, and monitoring flow and show you the first two agents we'd deploy.

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