AI teammates for everything around the specimen.
Routina runs requisition intake, eligibility, prior authorization, patient scheduling, results status, and specimen logistics for clinical laboratories — on top of the LIS, EHR, and billing systems you already run. HIPAA-native, BAA-ready, bilingual EN/ES.
PAINS → SOLUTIONS
What slows a lab down, and what Routina does about it.
The testing is the easy part to measure. Everything around it — the paperwork, the phone calls, the couriers, the people who just left — is where turnaround time and revenue leak out.
PAIN
High staff turnover
Phlebotomists, couriers, and front-desk staff turn over constantly. Every departure takes process knowledge with it, and every new hire restarts training.
SOLUTION
Knowledge that stays when people leave
Intake, verification, scheduling, and pickup workflows live in Routina, not in someone's head. Agents keep the routine work moving through every resignation, and new hires step into a process that's already running.
PAIN
Doing more with the same team
Test volume grows faster than headcount. Accessioning, client services, and billing staff spend their day on data entry and follow-up.
SOLUTION
Operate more efficiently
Agents take the routine queue — reading requisitions, verifying coverage, chasing missing information, answering status questions — so your team handles exceptions instead of every case.
PAIN
When a key person is out, the work stops
A call-out, a vacation, a site closed by a storm or a power outage — and pickups, requisitions, and client calls back up until someone catches up.
SOLUTION
Business continuity
Agents work around the clock, across every site, with the full history of every order. If a person or a location is out, the work is picked up by the team and the agents — and nothing depends on who was on shift.
PAIN
Specimen pickup and mobile draws are hard to run
Courier routes to dozens of client sites, temperature requirements, chain of custody, and home draws that depend on a phlebotomist being in the right place at the right time.
SOLUTION
Access to the Last-Mile Management Module
Courier and phlebotomist network, routing, pickup windows, proof of pickup and delivery with chain-of-custody records, compliance tracking, and pay — on the same logistics platform behind Flexio's healthcare deliveries.
PAIN
Incomplete requisitions
A missing diagnosis code, insurance ID, or signature means the specimen waits — or the test runs and the claim gets denied later.
SOLUTION
Requisitions checked on arrival
Requisition Intake reads each order as it arrives, checks it for completeness, and requests what's missing from the ordering provider before the specimen is held up.
PAIN
Coverage and prior auth for high-cost tests
Molecular, genetic, and specialty panels often need prior authorization or medical-necessity documentation that nobody is tracking.
SOLUTION
Coverage verified, prior auth filed and tracked
Eligibility Verification checks coverage up front. Prior Auth Assistant gathers the clinical documentation, files the request, and tracks it until it clears.
PAIN
"Are the results ready?"
Client services spends the day answering status calls from providers and patients instead of solving real problems.
SOLUTION
Status answered automatically
Agents answer order-status questions by phone, SMS, or WhatsApp from live LIS data, and notify patients and providers when results are released through your normal channels.
PAIN
No-shows and patients who weren't prepared
Patients miss draws, or arrive without fasting, and the visit has to be rebooked.
SOLUTION
Scheduling with preparation reminders
Patient Outreach books service-center and home-draw appointments, sends preparation instructions and reminders, and lets patients reschedule by text — in English or Spanish.
THREE OPERATIONS, ONE PLATFORM
Where Routina runs in the lab.
Three operational shapes we see most. They share a platform but not a workflow. Each has its own agents, integrations, and rhythm.
Clinical & Reference Labs
Labs receiving specimens from many ordering clinics. Requisition intake, eligibility, missing-information follow-up, client services, and courier pickup routes.
Requisition Intake flags an order missing a diagnosis code and requests it from the clinic before the specimen reaches accessioning.
Patient Service Centers & Mobile Draws
Draw sites and home phlebotomy for homebound patients, home health, and clinical trials. Appointment booking, preparation reminders, phlebotomist routing, and proof of draw.
Scheduling Assistant books a home draw, routes the nearest qualified phlebotomist, and sends the patient fasting instructions the night before.
Specialty & Molecular Labs
Genetic, molecular, toxicology, and pathology testing with high per-test value. Prior authorization, medical-necessity documentation, and billing follow-up.
Prior Auth Assistant gathers clinical notes from the ordering provider and files the request before the sample is run.
ORIGIN
Built inside healthcare logistics, where every pickup has a clock.
Routina started inside Flexio — a healthcare logistics operation in Puerto Rico. Every agent was first run against real PHI, real auditors, and real delivery SLAs before it was offered to anyone else.
Labs live on the same constraints: time windows, temperature, chain of custody, and paperwork that has to be right the first time. That's the work the platform was built for.
IN PRACTICE
Two lab workflows, start to finish.
What each step is, which agent owns it, what integration it touches, and what the lab team sees.
COMPLIANCE
Healthcare-grade by default.
Not features we added. Conditions we built in.
HIPAA-Compliant Infrastructure
Encryption at rest and in transit. PHI logging, access controls, and audit trails — all on by default, not toggles you turn on later. BAA available for any tier.
Lab Staff Own the Results
Agents handle orders, logistics, and communication. Result review, release, and critical-value calls stay with your laboratory staff and your existing procedures.
Chain of Custody
Every specimen hand-off — draw, pickup, transport, receipt — is time-stamped and attributed, so the custody record is complete when you need it.
Audit Trails & Role-Based Access
Every agent action is scoped by permission and logged with who, what, when, and why. Audit-ready exports in seconds, not days.
INTEGRATIONS
Connects to the systems you already run.
Routina sits on top of your lab stack. No migration, no rip-and-replace.
Laboratory Information Systems
Orders, accessioning status, and result release.
EHR & HL7 Interfaces
Electronic orders in, results out to ordering providers.
Payer & Eligibility Systems
Coverage verification and prior authorization status.
Billing & RCM
Claim status and denial follow-up.
Fax & Email
Paper requisitions and missing-information requests.
Courier & Phlebotomist Mobile
Routes, pickups, proof of draw, and chain of custody.
Twilio
SMS and voice for patients and ordering offices.
WhatsApp Business
Patient scheduling and reminders in EN/ES.
Slack
Exception alerts to lab and logistics teams.
Don't see your system? We add new integrations in days, not quarters.
GET STARTED
Ready to see what Routina does inside a lab?
Book a 30-minute working session. We'll map your order-to-result flow and specimen logistics, identify the first two teammates to deploy, and answer the BAA questions before you have to ask them.