Multi-Tenant Management Module

WHO IT'S FOR

Built for operators who are landlord, service desk, and data team at once.

Visitor counts live in one vendor's dashboard. Work orders come in by phone, email, text, and WhatsApp. Leasing runs in a CRM that knows nothing about how a space actually performs. Each tool works. None of them talk to each other.

The module was built alongside a Puerto Rico mixed-use operator running retail, dining, entertainment, and office in one property. It uses the cameras, WiFi, and phone lines you already have, and it doesn't replace your property management system — it connects the work around it.

CAPABILITIES

Three apps, one operating picture.

LEASING CRM

Leasing pipeline

Prospects, deals, and outreach tracked from first conversation to signed lease, with follow-ups drafted and queued for your leasing team.

LEASING CRM

Renewals on real data

Each tenant's renewal file includes traffic, dwell time, and work order history for their space — negotiations start from numbers, not impressions.

HELP DESK

Multi-channel intake

Requests by phone, email, SMS, or WhatsApp captured in EN or ES, classified by type and urgency, and logged in one queue.

HELP DESK

Service routing and permits

Work orders routed to the right vendor or internal team with location, urgency, and history. Vendor work permits tracked from issuance to completion.

AUDIENCE INTELLIGENCE

Visitor flow and dwell

Zone-level traffic, dwell time, and peak hours from existing camera and WiFi infrastructure. Aggregate patterns only — individual visitor data stays in your property's data layer.

AUDIENCE INTELLIGENCE

Tenant performance reporting

Weekly zone and tenant performance reports for leasing, marketing, and ownership — compared week over week and against prior occupants of the same space.

IN PRACTICE

One week at the property, start to finish.

AGENTS INCLUDED

Leasing Pipeline Help Desk Coordinator Service Routing Audience Intelligence

LIVE Weekly cycle · visitors → work orders → leasing

1

Audience Intelligence

Reads camera and WiFi signals continuously, mapping visitor flow, dwell time, and peak hours across every zone.

CCTV, WiFi

2

Help Desk Coordinator

Through the week, captures requests from four channels and classifies each — routine maintenance, urgent repair, tenant complaint, vendor permit.

Phone, email, SMS, WhatsApp

3

Service Routing

Assigns each work order with location, urgency, and prior incidents attached, then tracks it to completion with photo and timestamp confirmation.

Vendor portal, work order system

4

Audience Intelligence

At week's end, builds the zone performance map and a per-tenant report — traffic during their hours, dwell near their storefront, change versus prior weeks.

Analytics

5

Leasing Pipeline

Pushes tenant performance into upcoming renewal files, attaches each unit's work order history, and flags underperforming zones for prospecting.

Leasing CRM

RESULT

One property, one data layer. Maintenance runs from one queue, and every renewal conversation starts with what the space actually did.

INTEGRATIONS

Uses the infrastructure you already have.

CCTV / Video Systems

Visitor flow and dwell from existing cameras.

WiFi Infrastructure

Visitor pattern signals from guest WiFi.

Work Order Systems

Bidirectional sync with your maintenance platform.

Vendor Management

Vendor onboarding, insurance certificates, work permits.

Twilio

SMS for tenant notifications and alerts.

WhatsApp Business

Tenant and vendor communication in EN/ES.

Don't see your system? We add new integrations in weeks, not quarters.

GET STARTED

See your property as one operation.

Book a 30-minute working session. We'll map your current tools and show you which of the three apps to deploy first.

Book a demo See the Engine

Three apps. One property. One data layer.